ServiceNow

We are your go-to resource for all things ServiceNow. From implementation to optimization, we’ll apply our 360-degree methodology to help you pull more value from ServiceNow to create great experiences and unlock productivity with intelligent digital workflows. We’ll partner with you to optimize your organizational support structure, processes, and implementation to:

• Streamline and accelerate development processes, so you can get more done with the same platform team
• Reduce operational and upgrade costs
• Optimize your support structure to improve process understanding and improvement
• Reduce friction by getting you closer to out-of-box

With advanced expertise in the following areas, we’ll help you modernize your business processes, consolidate IT and transform your enterprise:

• CMDB – Improve the health, completeness, and accuracy of your CMDB while eliminating duplicity. We have helped many Fortune 500 companies get the most out of their CMDB by examining processes and data ownership and leveraging automation to greatly improve the trust and utility of large, complex CMDBs.
• Cloud Management: Are you in the process of or have you recently completed a cloud migration? If so, now is the time to consider how your cloud environment will be integrated into your ITSM and ITOM processes (e.g., how users will request cloud services, how the process will be governed, measured, improved and automated, etc.). Leveraging ServiceNow and automation tools like Red Hat Ansible, we can help you take your business to the cloud faster while eliminating runaway costs, reducing user complexity and minimizing risk with ServiceNow’s Cloud Management module, Integration Hub and Flow Designer. Using an extended service management approach, Cloud Management helps you take full advantage of all the benefits of the cloud to make your work go faster while allowing you to maintain control over your cloud resources.
• Service Catalog: Deliver a wide range of products and services through a modern and userfriendly storefront. By codelessly automating workflows and approvals, the Service Catalog helps organizations improve the customer experience, accelerate service delivery, and reduce operational costs.
• Service Request: Meet users where they are with ServiceNow’s Request Management solution. With access to AI-powered self-service capabilities, employees and customers can easily request products and services and ask questions – anytime, from any device.
• Incident Management – ServiceNow’s Incident Management solution makes it easy for employees to contact support to track and fix issues. By bringing together the right agents to manage work and collaborate using one platform for IT processes, Incident Management quickly restores services to support greater employee productivity.
• Change Management – Simplify, automate, and accelerate complex change processes with ServiceNow’s Change Management solution. With built-in machine learning that intelligently approves changes, ServiceNow’s Change Management solution allows you to increase change velocity, enhance proficiency and accuracy, integrate organization-wide change processes and perfect each change.
• HR Request – Streamline the employee service experience with a user-centric one-stop shop for HR services. ServiceNow’s Service Delivery solution supports improved productivity and engagement by helping employees find the right answers when they need them.
• Demand and Project Portfolio Management – With ServiceNow’s Project Portfolio Management (PPM) solution, we’ll help you balance capacity against demand and optimize your portfolios to achieve business value. With visibility into all work—traditional, agile, and hybrid—you can better manage outcomes to create value, embrace uncertainty, deliver faster and manage hybrid ways of working. Plus, with ServiceNow’s Demand Management capabilities, you can centralize business and IT requests and streamline the investment process for new products, services, repairs, and enhancements.
• Orchestration – We’ll help you automate IT and business processes for operations management with ServiceNow Orchestration. Featuring password reset, client software distribution, and activity packs, Orchestration will help you reduce tasks, improve productivity and automate and accelerate processes.
• Event Management and Monitoring Integration – ServiceNow’s Event Management offering replaces event noise with insights and clarity, with the ability to identify issues before they happen and produce actionable alerts to reduce impacts on users. And with ServiceNow’s Monitoring Integration capabilities, you can easily integrate any monitoring tool into ServiceNow.